Ordering 8

• Placing Your Order
• I get an error code during the order, what should I do now?
• I’ve not received a confirmation yet; what should I do?
• My products are still in the shopping cart; has my order been received?
• The product I want isn’t in stock, what should I do?

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Payment Options 8

• Which payment methods can I use?
• I have a question about PayPal
• I have a question about Klarna
• I have a question about my credit card payment
• I have a question about Google Pay

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Delivery Information 10

• Next Day Shipping Service
• Shipping Information
• Where can I find my tracking number?
• What should I do if my order arrives incomplete?
• Will my order be delivered if I'm not at home?

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Returns Policy 2

• Returns Policy
• Damaged, lost or stolen merchandise

Privacy Policy 1

• Privacy Policy Page

Deals 5

• I’ve been invited to write a review about one of your products. How does this work?
• How do I get a discount code?
• How do I receive the 15% discount code for my first order?
• How can I use a discount code?
• Why does my discount code not work?

About Us 6

• How do I create an account?
• How do I sign up for the newsletter?
• I forgot my password, what can I do?
• I didn't receive the email for resetting my password; what can I do?
• How can I delete my account?

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Wholesale Request 2

• I want to Set Up a Wholesale Account in the United States.
• I want to set up a wholesale account internationally.

ON Authentication Requests 0

Product Safety Questions 7

• Can I use Optimum Nutrition’s products if I have a medical condition?
• Can I use Optimum Nutrition’s products if I am pregnant or breastfeeding?
• Does creatine have any negative health effects?
• Are the sweeteners used in your products safe for consumption?
• Are your products Informed-Choice tested?

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Allergen information 11

• Are your products suitable for vegetarians?
• Is Amino Energy suitable for vegetarians?
• Are your protein powders/any powders gluten free?
• Which of your products contain eggs?
• Is Optimum Nutrition Gold Standard Whey Halal certified?

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Formulation & product questions 15

• How many times a day can I take protein powder?
• Why is Gold Standard 100% Whey the bestselling whey protein powder?
• Why should I choose the Gold Standard 100% Casein?
• Is plant protein harder to digest than whey?
• Does Gold Standard 100% Whey contain any vitamin K?

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Product safety questions 13

• Why is my scoop a different colour?
• How do I know if my Optimum Nutrition product is real/genuine/authentic?
• Are your products Informed Choice certified?
• Do your products contain banned substances?
• Vaccum barrier/induction wad is sealed or not sealed?

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Allergen information 9

• Are your products suitable for vegetarians?
• Is Gold Standard 100% Whey Vegetarian?
• Is Amino energy suitable for vegetarians?
• Are your protein powders/any powders gluten free?
• Is Optimum Nutrition Gold Standard Whey Halal certified?

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Formulation & product questions 21

• Why is Gold Standard 100% Whey the bestselling whey protein powder?
• Where is my Optimum Nutrition supplement manufactured?
• What is the difference between Gold Standard 100% Whey protein made in USA and India manufactured?
• What kind of protein is in Gold Standard 100% Whey?
• What is the source of whey protein?

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Ordering 10

• I have not received a confirmation yet, is my order received correctly?
• Can I cancel or change my order?
• How long does a shipment take and what are the shipping costs?
• How do I place an article in my shopping cart?
• The product I want isn’t in stock, what should I do?

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Payment Options 6

• Which payment methods can I use?
• Where can I find my invoice?
• I have a question about Klarna
• Do your prices include VAT?
• I have a question about my Creditcard payment

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Delivery Information 9

• Delivery time and costs Ireland
• Delivery Information outside Ireland
• Where can I find my tracking information?
• Can my order be delivered at a pick up point?
• Can I choose a delivery date or time?

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Deals 7

• What promotions do we currently have?
• Why is my discount code not working?
• Where can I find the terms and conditions?
• How do I receive and apply the 15% discount for my first order?
• How and where do I apply my discount code?

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Returns Policy 8

• How does the return process work?
• When can I return a product?
• Is it possible to swap a product?
• Do I have to pay return fees?
• I returned my order, when do I receive my refund?

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Wholesale 3

• How do I sign up for wholesale?
• How can I become an ambassador?
• How can I get free samples?

Product Safety Questions 10

• Can I use Optimum Nutrition’s products if I have any medical condition?
• Can I use Optimum Nutrition’s products if I am pregnant or breastfeeding?
• If the cow’s milk was used during a BSE scare could it have reached your products?
• Does creatine have any negative health effects?
• Are the sweeteners used in your products safe for consumption?

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Allergen Information 15

• Are your products suitable for vegetarians?
• Is Amino energy suitable for vegetarians?
• Are your protein powders/any powders gluten free?
• Which products contain eggs and nuts
• Which of your products contain eggs?

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Formulation & Product Questions 27

• How many times a day can I take protein powder?
• What is the amino acids profile in Gold Standard 100% Whey?
• What is the difference between Serious Mass and the Gold Standard Gainer?
• Why is Gold Standard 100% Whey the bestselling whey protein powder?
• Why should I choose for the Gold Standard 100% Casein?

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Lifestyle Advice 27

• Can you give me tips on weight loss?
• What products would you recommend for weight loss?
• I want to start using caffeine but don’t know what product to choose?
• What supplements should I use to build muscle?
• Please can you tell me if it is safe to use Gold Standard 100% Whey protein for marathon training if I am taking medication for thyroid problems?

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Sustainability 8

• Are the plant products 100% recyclable?
• Are your black tubs 100% recyclable?
• Why is my tub size smaller?
• I love your shakes but am concerned about plastic usage, are these recycled?
• I love the Gold Standard Plant Protein but is it recyclable?

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