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Knowledge base
ON Ordering
Ordering
8
Placing Your Order
I get an error code during the order, what should I do now?
I’ve not received a confirmation yet; what should I do?
My products are still in the shopping cart; has my order been received?
The product I want isn’t in stock, what should I do?
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ON Payment Options
Payment Options
7
Which payment methods can I use?
I have a question about PayPal
I have a question about Klarna
I have a question about my credit card payment
I have a question about Google Pay
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ON Delivery Information
Delivery Information
2
Next Day Shipping Service
Shipping Information
ON Returns Policy
Returns Policy
2
Returns Policy
Damaged, lost or stolen merchandise
ON Privacy Policy
Privacy Policy
19
Privacy Statement
What personal data do we process when you order something from us?
What personal data do we process if you create an account?
What personal data do we process when you browse on the website?
What personal data do we process when we send you our newsletter?
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ON Deals
Deals
4
I’ve been invited to write a review about one of your products. How does this work?
How do I get a discount code?
How do I receive the 15% discount code for my first order?
How can I use a discount code?
About ON
About Us
6
How do I create an account?
How do I sign up for the newsletter?
I forgot my password, what can I do?
I didn't receive the email for resetting my password; what can I do?
How can I delete my account?
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ON Wholesale Request
Wholesale Request
2
I want to Set Up a Wholesale Account in the United States.
I want to set up a wholesale account internationally.
ON Authentication Requests
ON Authentication Requests
1
How do I check the authenticity of my product?
ON Australia
Product Safety Questions
7
Can I use Optimum Nutrition’s products if I have a medical condition?
Can I use Optimum Nutrition’s products if I am pregnant or breastfeeding?
Does creatine have any negative health effects?
Are the sweeteners used in your products safe for consumption?
Are your products Informed-Choice tested?
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Allergen information
11
Are your products suitable for vegetarians?
Is Amino Energy suitable for vegetarians?
Are your protein powders/any powders gluten free?
Which of your products contain eggs?
Is Optimum Nutrition Gold Standard Whey Halal certified?
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Formulation & product questions
15
How many times a day can I take protein powder?
Why is Gold Standard 100% Whey the bestselling whey protein powder?
Why should I choose the Gold Standard 100% Casein?
Is plant protein harder to digest than whey?
Does Gold Standard 100% Whey contain any vitamin K?
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ON India
Product safety questions
13
Why is my scoop a different colour?
How do I know if my Optimum Nutrition product is real/genuine/authentic?
Are your products Informed Choice certified?
Do your products contain banned substances?
Vaccum barrier/induction wad is sealed or not sealed?
View all 13
Allergen information
9
Are your products suitable for vegetarians?
Is Gold Standard 100% Whey Vegetarian?
Is Amino energy suitable for vegetarians?
Are your protein powders/any powders gluten free?
Is Optimum Nutrition Gold Standard Whey Halal certified?
View all 9
Formulation & product questions
21
Why is Gold Standard 100% Whey the bestselling whey protein powder?
Where is my Optimum Nutrition supplement manufactured?
What is the difference between Gold Standard 100% Whey protein made in USA and India manufactured?
What kind of protein is in Gold Standard 100% Whey?
What is the source of whey protein?
View all 21