Ordering 8

• Placing Your Order
• I get an error code during the order, what should I do now?
• I’ve not received a confirmation yet; what should I do?
• My products are still in the shopping cart; has my order been received?
• The product I want isn’t in stock, what should I do?

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Payment Options 7

• Which payment methods can I use?
• I have a question about PayPal
• I have a question about Klarna
• I have a question about my credit card payment
• I have a question about Google Pay

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Delivery Information 2

• Next Day Shipping Service
• Shipping Information

Returns Policy 2

• Returns Policy
• Damaged, lost or stolen merchandise

Privacy Policy 19

• Privacy Statement
• What personal data do we process when you order something from us?
• What personal data do we process if you create an account?
• What personal data do we process when you browse on the website?
• What personal data do we process when we send you our newsletter?

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Deals 4

• I’ve been invited to write a review about one of your products. How does this work?
• How do I get a discount code?
• How do I receive the 15% discount code for my first order?
• How can I use a discount code?

About Us 6

• How do I create an account?
• How do I sign up for the newsletter?
• I forgot my password, what can I do?
• I didn't receive the email for resetting my password; what can I do?
• How can I delete my account?

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Wholesale Request 2

• I want to Set Up a Wholesale Account in the United States.
• I want to set up a wholesale account internationally.

ON Authentication Requests 1

• How do I check the authenticity of my product?

Product Safety Questions 7

• Can I use Optimum Nutrition’s products if I have a medical condition?
• Can I use Optimum Nutrition’s products if I am pregnant or breastfeeding?
• Does creatine have any negative health effects?
• Are the sweeteners used in your products safe for consumption?
• Are your products Informed-Choice tested?

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Allergen information 11

• Are your products suitable for vegetarians?
• Is Amino Energy suitable for vegetarians?
• Are your protein powders/any powders gluten free?
• Which of your products contain eggs?
• Is Optimum Nutrition Gold Standard Whey Halal certified?

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Formulation & product questions 15

• How many times a day can I take protein powder?
• Why is Gold Standard 100% Whey the bestselling whey protein powder?
• Why should I choose the Gold Standard 100% Casein?
• Is plant protein harder to digest than whey?
• Does Gold Standard 100% Whey contain any vitamin K?

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Product safety questions 13

• Why is my scoop a different colour?
• How do I know if my Optimum Nutrition product is real/genuine/authentic?
• Are your products Informed Choice certified?
• Do your products contain banned substances?
• Vaccum barrier/induction wad is sealed or not sealed?

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Allergen information 9

• Are your products suitable for vegetarians?
• Is Gold Standard 100% Whey Vegetarian?
• Is Amino energy suitable for vegetarians?
• Are your protein powders/any powders gluten free?
• Is Optimum Nutrition Gold Standard Whey Halal certified?

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Formulation & product questions 21

• Why is Gold Standard 100% Whey the bestselling whey protein powder?
• Where is my Optimum Nutrition supplement manufactured?
• What is the difference between Gold Standard 100% Whey protein made in USA and India manufactured?
• What kind of protein is in Gold Standard 100% Whey?
• What is the source of whey protein?

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