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Delivery Information

Place your order before 6pm on a working day, and we’ll prepare and send it out immediately. We deliver to Ireland*, numerous EU destinations and many other countries around the world. We offer standard delivery and express delivery, please view the full overview of delivery countries here.

Country

Delivery Type

Delivery Time

Delivery Costs

Free Delivery

Ireland

Standard

4-6 working days

From €6.99

€65

Ireland

Express

1-2 working days

0-2kg: €14.99

2-4kg: €17.99

4-6kg: €21.99

>6kg:  €30.99

ND

 
*Working days are Monday – Friday. Delivery time is determined in working days from date of dispatch. For example if an order is made Tuesday before 6pm, the 5th working day would be Tuesday next week.  

  

NOTE: 
*Sometimes processing times at local customs can take longer than expected, which can impact delivery time.

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Standard Delivery

CountryDelivery MethodDelivery TimePriceFree Delivery Threshold 
ItalyStandard3-4 working daysFrom €5.99€60
Spain 
Standard3-5 working days
From €2.99€60
Portugal
Standard3-6 working days
From €2.99€60
Netherlands
Standard1 working dayFrom €3.95€60


Express Delivery

Country
Delivery Method
Delivery TimePrice
Free Delivery Threshold 
ItalyExpress1 working day*From €14.99NA
Spain 
Express1-2 working days
From €14.99
NA
PortugalExpress1-2 working daysFrom €14.99
NA


*Sometimes processing times at local customs may take longer than expected, which may affect delivery times. 

We also have dedicated websites for: 

United Kingdom
Australia
France
Germany
India
Japan
United States



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Are you unable to find your track and trace, but are able to confirm that your payment amount has been debited from your account? Then you can assume that your order was successful and to be delivered within the delivery period. 
 
The most common reason for not being able to find the track and trace relates to making a typo in your email address, in this case you also have not received an order confirmation email. 
 
Are you certain that the email address is correct? In that case, you can check the following points: 

  • The track and trace will be sent to you via email as soon as the carrier has picked up the package from our warehouse. Tip: also check your spam folder. 
  • Did you place the order while you were logged in to your Optimum Nutrition account? Then you can also open your track and trace in the My Account section (it's only available after the carrier has collected the package from our warehouse).


Go to Order History and click the link to track your order. 



 

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No, this is unfortunately not possible. 

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No, this is unfortunately not possible. 

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We are sorry to hear that you have received a damaged parcel! Please contact our customer service with pictures of the issue and we will gladly help you further. 

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It's unfortunate to hear that something is missing from your order. We do our best to pack the packages as carefully as possible, but unfortunately, mistakes can happen. 

Optimum Nutrition always registers and checks the weight of its parcels. In case of missing items, we are obliged to do these checks within our own company and with the carrier. Therefore, we kindly ask you to indicate as clearly as possible which products are missing. This way, we can assist you as effectively as possible! 
 
Please also check the following points: 

  • Have you received two shipping numbers? Your order might be delivered in multiple packages. 
  • Was the box opened or damaged? Take a photo and send it to our customer service. 
  • Have you thoroughly checked the order confirmation to ensure the product/quantity is correct? 


If your question hasn't been addressed, please reach out to our customer service and we will resolve this as quickly as possible.


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We regret to inform you that your parcel is currently in on its way back to our warehouse. We will notify you via email as soon as the parcel is received at our warehouse, along with confirmation that your refund has been processed.


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Unfortunately this is not possible at this moment. 

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