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Ordering
Placing Your Order
I get an error code during the order, what should I do now?
I’ve not received a confirmation yet; what should I do?
My products are still in the shopping cart; has my order been received?
See more
Payment Options
Which payment methods can I use?
I have a question about PayPal
I have a question about Klarna
I have a question about my credit card payment
See more
Delivery Information
Next Day Shipping Service
Shipping Information
Returns Policy
Returns Policy
Damaged, lost or stolen merchandise
Privacy Policy
Privacy Statement
What personal data do we process when you order something from us?
What personal data do we process if you create an account?
What personal data do we process when you browse on the website?
See more
Deals
I’ve been invited to write a review about one of your products. How does this work?
How do I get a discount code?
How do I receive the 15% discount code for my first order?
How can I use a discount code?
About
How do I create an account?
How do I sign up for the newsletter?
I forgot my password, what can I do?
I didn't receive the email for resetting my password; what can I do?
See more
Wholesale Request
I want to Set Up a Wholesale Account in the United States.
I want to set up a wholesale account internationally.
Authentication Requests
How do I check the authenticity of my product?
