1. Send an email to email@example.com with the order number and the items you want to return.
2. You will receive a return label and return form from us by email.
3. Fill in the return form as complete as possible and add it within the package you want to return.
4. Write the order number clearly on the outside of the package.
5. Drop the parcel at the nearest post office.
6. Receive a shipping receipt and keep it safe.
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You can return an item within 14 days only if:
You cannot return the following items:
No, this is not possible, but if you are not happy with the product or if you incorrectly ordered a product, you are allowed to return it and then you will receive a refund.
Please contact our customer service if you want to return your items.
You don't have to pay a return fee for the exceptions below:
For more information, please contact customer service.
From the moment the parcel has been received in our warehouse, we will process your return within 14 days. Our team will notify you via email when the parcel has been processed. Once we have processed your return it may take up to 5 working days before you receive the refund on your bank account.
Is the product not according to your expectations? Or did you accidentally order the wrong article? That is no problem at all! You have the right to return a product or order within . Within this you can view, judge and / or fit the item.
As a customer, you have legal provisions regarding for each purchase stating that the product is or does what you would reasonably expect it to be or do. With fitness equipment, blenders and electronics you also get a two-year manufacturer warranty. This warranty doesn’t nullify the earlier legal warranty.
Using the template you can also state that you wish to exercise your right of return. This is not mandatory for you, because the right of return also applies without this form. You can download the template form here.