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Frequently Asked Questions
I’ve not received a confirmation yet; what should I do?
Which payment methods can I use?
How do I receive the 15% discount code for my first order?
How many times a day can I take protein powder?
Ordering
Placing Your Order
I get an error code during the order, what should I do now?
I’ve not received a confirmation yet; what should I do?
My products are still in the shopping cart; has my order been received?
Payment Options
Which payment methods can I use?
I have a question about PayPal
I have a question about Klarna
I have a question about my credit card payment
Delivery Information
Next Day Shipping Service
Shipping Information
Where can I find my tracking number?
What should I do if my order arrives incomplete?
Returns Policy
Returns Policy
Damaged, lost or stolen merchandise
Privacy Policy
Privacy Policy Page
Deals
I’ve been invited to write a review about one of your products. How does this work?
How do I get a discount code?
How do I receive the 15% discount code for my first order?
How can I use a discount code?
About
How do I create an account?
How do I sign up for the newsletter?
I forgot my password, what can I do?
I didn't receive the email for resetting my password; what can I do?
Wholesale Request
I want to Set Up a Wholesale Account in the United States.
I want to set up a wholesale account internationally.
Authentication Requests
Australia
Can I use Optimum Nutrition’s products if I have a medical condition?
Can I use Optimum Nutrition’s products if I am pregnant or breastfeeding?
Does creatine have any negative health effects?
Are the sweeteners used in your products safe for consumption?
India
Why is my scoop a different colour?
How do I know if my Optimum Nutrition product is real/genuine/authentic?
Are your products Informed Choice certified?
Do your products contain banned substances?
Ireland
I have not received a confirmation yet, is my order received correctly?
Can I cancel or change my order?
How long does a shipment take and what are the shipping costs?
How do I place an article in my shopping cart?
See more
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Ordering
Placing Your Order
I get an error code during the order, what should I do now?
I’ve not received a confirmation yet; what should I do?
My products are still in the shopping cart; has my order been received?
Payment Options
Which payment methods can I use?
I have a question about PayPal
I have a question about Klarna
I have a question about my credit card payment
Delivery Information
Next Day Shipping Service
Shipping Information
Where can I find my tracking number?
What should I do if my order arrives incomplete?
Returns Policy
Returns Policy
Damaged, lost or stolen merchandise
Privacy Policy
Privacy Policy Page
Deals
I’ve been invited to write a review about one of your products. How does this work?
How do I get a discount code?
How do I receive the 15% discount code for my first order?
How can I use a discount code?
About
How do I create an account?
How do I sign up for the newsletter?
I forgot my password, what can I do?
I didn't receive the email for resetting my password; what can I do?
Wholesale Request
I want to Set Up a Wholesale Account in the United States.
I want to set up a wholesale account internationally.
Authentication Requests
Australia
Can I use Optimum Nutrition’s products if I have a medical condition?
Can I use Optimum Nutrition’s products if I am pregnant or breastfeeding?
Does creatine have any negative health effects?
Are the sweeteners used in your products safe for consumption?
India
Why is my scoop a different colour?
How do I know if my Optimum Nutrition product is real/genuine/authentic?
Are your products Informed Choice certified?
Do your products contain banned substances?
Ireland
I have not received a confirmation yet, is my order received correctly?
Can I cancel or change my order?
How long does a shipment take and what are the shipping costs?
How do I place an article in my shopping cart?
